FAQs

Welcome to the sanidirectholding FAQ page. Below you’ll find answers to the questions we hear most often, covering our bathroom accessories, ordering process, shipping, returns, refunds, payments, and customer support. If you don’t find what you’re looking for here, our Contact Us page is always just a click away.

A: We offer a curated selection of bathroom accessories designed for daily use as well as elegant, modern upgrades for your space. Our catalog is updated regularly, so availability and styles may change over time.

A: We’d recommend starting with the product description on each listing, along with the photos and available dimensions shown on the page. If you’re still not sure which piece is right for you, our support team is always happy to help you decide.

A: We do our best to represent every item as accurately as possible. That said, small variations in color or finish can appear depending on your screen’s brightness, resolution, and calibration.

A: We currently offer free shipping all over the Netherlands.

A: Orders are typically processed within 1 to 2 business days (handling time), and transit generally takes another 3 to 4 business days once shipped. Most customers receive their order within a total shipping time of 4 to 6 business days.

A: Orders placed before 4:00 PM CET on a business day usually begin processing that same day. Orders placed after that cut-off, or on a weekend or holiday, begin processing the next business day.

A: As soon as your order leaves our facility, we’ll send a shipping confirmation email that includes your tracking number.

A: You can check the status of your shipment anytime through our Track Your Order page.

A: Yes, as long as it hasn’t entered fulfillment yet. Reach out to us as quickly as possible if you need to make a change or cancel.

A: Occasionally, delivery windows can shift due to carrier delays, weather, holidays, or other factors outside our control. If your order seems delayed, our support team is happy to look into it for you.

A: Eligible items can be returned within our 30-day return window, as long as they meet the conditions outlined in our Return Policy.

A: No, we offer free returns. Once your return request is approved, we will provide you with a prepaid return shipping label.

A: We don’t currently offer direct exchanges. If you’d like a different accessory, you can return the eligible item and place a new order separately for the one you want.

A: Please contact us within 48 hours of delivery with your order number, photos of the item, photos of the packaging, and a short note describing the issue.

A: Let us know as soon as you notice, and once we’ve reviewed and approved your request, we’ll send you clear instructions on how to send it back.

A: Approved refunds are processed within 4 to 6 business days of us receiving and inspecting the returned item. Your bank or payment provider may need a little extra time before it shows up in your account.

A: Bathroom accessories that have been installed, used, or damaged after delivery, along with items missing their original packaging or returned after the 30-day window, generally aren’t eligible for return.

A: We exclusively accept payments through Stripe.

A: Very secure. All payments are handled directly through Stripe, a trusted processor that uses recognized industry security standards to protect your transaction.

A: Not at all—you’re welcome to check out as a guest. That said, creating an account makes it easier to view your order history and manage your details for future purchases.

A: You can reach our team by email at Info@sanidirectholding.shop or by visiting our Contact Us page. We typically respond within 24 to 48 hours on business days.

A: You can review our Shipping Policy, Return Policy, Refund Policy, Payment Policy, Privacy Policy, and Terms of Service at any time.