Return Policy

Effective Date: July 12, 2026

At sanidirectholding, we want you to feel completely confident about every bathroom accessory you order from us. This Return Policy explains which items qualify for a return, the condition they need to be in, and the steps you’ll need to follow to send something back. We recommend reading through this before starting a return so the process goes as smoothly as possible.

All figures mentioned in this policy are in Euros (EUR).

You have 30 calendar days from the date your order is marked as delivered to request a return on an eligible item. Requests submitted after this 30-day window has closed generally cannot be accepted, so we’d encourage you not to wait too long if you think you might want to send something back.

You’re welcome to request a return if any of the following applies to your order:

Every return request goes through a quick review to confirm it meets the conditions outlined below.

For an item to qualify for return, it must:

Items that don’t meet these conditions may be sent back to you or may not qualify for a refund.

Before shipping anything back to us, please reach out to Info@sanidirectholding.shop to request return authorization first. Please don’t send items directly to our business address without prior approval—unauthorized returns may be delayed or refused. Once we review your request, we’ll send you clear return instructions along with your prepaid return shipping label.

We offer free returns on all eligible items. Whether the item arrived damaged, defective, was the wrong product, or you simply changed your mind, we will provide you with a prepaid return shipping label at no cost to you once your request is approved.

If your item arrived damaged or defective, please let us know within 48 hours of delivery and include:

We don’t charge a restocking fee on approved returns.

Restocking Fee: €0.00 EUR

We currently don’t offer direct exchanges. If you’d like a different size, finish, or model, you can return your eligible item under this policy and place a new order separately through Stripe for the piece you’d prefer.

The following are not eligible for return:

Please use the prepaid, tracked return label provided by our support team. We strongly recommend keeping your drop-off receipt, as we’re not able to process or verify a return that we cannot confirm was actually shipped.

If you’d rather cancel your order before it ships than go through a return, please contact us as soon as possible. Because our handling time is just 1-2 business days, cancellation requests can only be honored if your order hasn’t yet entered fulfillment. Once it’s been processed or shipped, it’s no longer possible to cancel.

For anything related to returns, our Refund Policy explains what happens once your returned item reaches us—including our 4-6 business day refund processing time—and our team is always available if you need help along the way.