Payment Policy

Effective Date: July 12, 2026

At sanidirectholding, we believe every purchase should come with clear, transparent payment terms and straightforward billing. This Payment Policy explains which payment methods we accept, how transactions are processed and verified, how taxes are calculated, and what happens when a refund is approved. We recommend reading through it before checking out so you know exactly what to expect.

Unless otherwise noted, every price shown on our website is listed in Euros (EUR).

We exclusively use Stripe to process all payments for our bathroom accessories. Only payments made securely through the Stripe gateway are accepted at checkout. If you attempt to use an unsupported method, it will not be processed by our store.

When you place an order with us, you’re giving both sanidirectholding and our payment processing partner (Stripe) permission to charge the total amount shown at checkout, including any applicable taxes.

Before an order is accepted, your payment may go through a series of checks, including authorization, identity verification, and fraud screening. Simply submitting an order does not automatically mean your payment has been approved or that your order has been accepted—confirmation only happens once these checks are successfully completed.

Every price you see on our site—including product costs, shipping fees (which are free all over the Netherlands), and any taxes that apply—is displayed in EUR. We encourage you to review your order summary closely before finalizing your purchase, paying particular attention to your billing details, shipping address, and selected payment method, since errors at this stage can delay processing.

All transactions on our site are handled by Stripe, an established third-party payment processor that uses industry-recognized security protocols to protect your information during checkout.

sanidirectholding does not retain your full card details or banking information on our own servers—that data is handled directly by Stripe under their own strict security standards.

To protect both our customers and our business from fraudulent activity, some orders may go through an additional review step before they’re released for shipment. This review can involve confirming your payment details, cross-checking your billing information, validating your shipping address, or requesting further proof of identity. If we’re unable to complete this verification successfully, your order may be delayed or cancelled altogether.

If a payment attempt is declined or fails to process, we won’t be able to move forward with your order until a successful payment is received. Declined payments can happen for a number of reasons, such as authorization holds placed by your bank, restrictions on your account, incorrect billing details, or insufficient available funds. If this happens to you, we’d suggest reaching out to your bank or payment provider directly before trying to complete the purchase again.

Where required by law, applicable sales tax or VAT is automatically calculated and added to your order total. This amount is always shown clearly during checkout, before you’re asked to confirm and submit payment.

Refunds, once approved, are always issued back to the same Stripe-processed payment method that was originally used to place the order.

Full details on our free 30-day return window and refund eligibility can be found in our Return & Refund Policy. After we receive and inspect an approved return, refunds are processed within 4 to 6 business days. Keep in mind that even after we’ve issued the refund on our end, your bank or payment provider may need additional time before the funds actually appear back in your account.

We reserve the right to review, flag, or place a hold on any order that raises concerns during our verification process or shows signs of an unusual purchasing pattern. This might mean temporarily pausing the order while we investigate, reaching out to request further verification from you, or cancelling the order entirely if we’re unable to confirm its legitimacy.

If you’re paying with a card or account issued by a bank outside the Netherlands, your provider may apply its own currency conversion rate along with any foreign transaction fees. sanidirectholding has no control over these fees, and they are not reflected in the totals shown at checkout.

If you believe there’s been an error with a charge on your account, we encourage you to contact our support team directly first so we can look into it and work toward a resolution. Filing a chargeback with your bank without reaching out to us first can slow down the process and may result in your account being flagged for future orders.

If you have any questions about payments, billing, or this policy, our team is ready to help.